213 thoughts on “Cara Login Digi OCS (Untuk Semak Akaun & Bayar Bil Online)”

    • I cannot activate my digi sim.. I already follow the steps..
      1. To call the digi helpline and activate by pressing 1 but why is that no option to activate.. can u kindly tel me how to activate onit. This is my digi no. +60162211800

      Reply
  1. I want puk number for my digi sim card 014-9470203 my name is ganeswari kerishnan ic no 961126-08-5058 pls contact me on 014-6024066

    Reply
  2. Ima post paid user ! getting problem on browsing in your net! but I try to contact your service cntr! but hard to contact them!

    Reply
  3. I already called to Digi customer service since 24.05.14 to switch digi plan from RM88 per mth to RM55 per mth, but until today still not change yet. Make me so trouble. What can I do now?

    Reply
  4. Dear Sir
    My A/c No 1.208575. I hv not been receiving my post paid bills since.May other than through notification on my h/p. Last notification was the worst! I was given just 7 days to settle the bill! Need the post paid bill for company a/c. What do I do? Cannot contact you even on phone or reply to your notification. How unfriendly!!!!!

    Reply
  5. Saya ingin membuat aduan. Saya adalah seorang pelanggan digi yang setia dan selalu membuat bayaran on time dan lebih dari yang sepatutnya setiap bulan. Tetapi bayaran lebihan tersebut tidak pernah ditolak dari bil digi yang di caj kepada saya. Pada bulan ini saya telah terlewat 3 hari sahaja membuat bayaran bagi bulan ini dan line saya telah dipotong. Tambahan pula coverage saya sangat teruk sejak kebelakangan ini. Saya sangat kecewa dengan servis digi.m terminating digi.

    Reply
  6. Hi DIGI,

    I have tried calling DIGI’s customer’s service 016 – 2211800 on numerous times for the past 2 days. However, nobody seemed to answer my phone calls at all.

    I have bought a prepaid sim card for phone no. 016 – 6896771. However, the card seems to unable to be activated at all in UK.

    Kindly rectify it immediately as I urgently need to use it .

    Thank you.

    Regards,
    Leong Chee Kheong

    Reply
  7. Tolong periksa sama ada kad pengenalan yang di masukkan oleh kedai tempat saya beli sim kad itu betul atau tidak no KP 750107135611 No 0146872219

    Reply
  8. sila semak pembayaran Broadband yang telah dibuat pada 04 sept 2014. No 0149345104 diatas nama Hashim Bin Saad9 ( ic no :xxxxxx-xx-5003).Mohon untuk dikemaskini dan Qouta di kemaskini

    Reply
  9. Last 9th July 2014 subscribed the high speed internet connection to weekly RM3 by 2900. Again unsubscribed my high speed internet connection on 23rd July 2014. now I want to know the status.

    Reply
  10. I didn’t receive Statement of Account for Service No: 0163322870 (billing period from 16th Jun 2014 to 15th Jul 2014. I called OCS Customer Service a few times a day but the line is very busy.

    Reply
  11. Dear Digi,
    Please help me to block my sim card. My name Wong See Heng last digi i/c no:5185 phone no:016-3800747 .Lost phone.Immediately Thank you.
    Regardes
    Wong See Heng
    xxxxxx-xx-5185

    Reply
  12. my no. Handphone 0168114506. Please ON BB FM. Because I had sent to 2000 for many time not yet answer. Thank you for your cooperation

    Reply
  13. Hi Digi customer service
    I am digi line user more then 8 years. There is some problem so I tried to call digi help care line for the pass 3 days. is it very hard to get. even its too x 100 time hard to answer by the customer service people.
    please upgrade your customer service level. its really poor service.

    Reply
  14. hai digi customer service.apa pasal service macam siput ???
    coll banyak kali tak ade respon…..cuma nak mintak puk num je….tp mcm cilaka

    Reply
  15. How to contact the customer service? Why nobody answer call? I had tried to call from Monday (15.09.2014) until Wednesday (17.09.2014), seen like nobody to answer the call….SHIT!!!
    I need to pay my company account bill…suddenly upgrade system change the account number, *115# also can’t get the correct account number, how to login OCS to print out bill to pay????
    Please take action for the customer service department….damn angry….

    Reply
  16. Saya harap pihak Digi menghentikan atau menyekat SMS dari 33329 memasuki talian saya bernombor 0129156627. SMS 33329 telah mengenakan cas rm4 setiap sms yang dihantar dan ini amat membebankan kerana saya hanyalah seorang surirumah tidak berkerja. Harapan saya, pihak Digi segera mengambil tindakan di atas aduan ini. Terimakasih atas kerjasama pihak Digi.

    Reply
  17. digi …i dah call customer servis dah 2 hari tak jawab2 …i dah bayar my bill tapi kenapa main line i aktif tapi sub-line i tak aktif …biasa i call customer servis je tp kenapa sekarang TERUK sangat susah nak dpt .. tolong berikan nom yg mudah untuk u all jawab….tolong berikan kerja sama ok…

    Reply
  18. Hi, I’ve been calling customer service for almost 2 hours to enquire about my account. No answer, and the operator keeps repeating the request without putting the line through to a customer service operator. Is some thing wrong with your network? Or probably no one is working?

    Reply
  19. Dear DiGi customer service….. I would like to pay the DiGi bill by credit card today.. My no : 0168273078 , Because I’m very need to use the phone and also now I’m in plantation 80km from town area….
    ‘ I’m very need your support now ‘

    Thank You

    Jack Liew..

    Reply
  20. 016-262-8313 – bill from 12/08/14 – 11/09/14 – total amount RM111.26.

    how come the bill so high. please call me 016-318-8313

    Reply
  21. I want to extend my complaints
    1) You barred the phone no:0149314824 without any prior notice so much so
    causing a lot of inconvenience as he is a doctor.
    2) When I wanted to pay after informing that his call has exceeded the limit amount online as usual , I could not get it done further causing me a lot of headaches.
    3) after payment being done yet I cant go in and repeated calls to customer service is of no use. I just talk to the machines.
    Digi should understand that some of us cannot of out and pay as such we pay on line. Yet you make it so difficult to do the payment.
    I want you to unlock whatever you have done and let me enter the online system.

    Reply
  22. Hai Digi,
    We are the Digi postpaid customer. Since last week, I have been tried hard called to DIGI centre (016-299 8888 / 99) for the e-billing statement. But, no body has picked up my phone calls untill the line cut-off. The customer service is too bad. Due to we are unable to login the Digi OCS online service, we do hope Digi could forward a hard copy to us to make the payment.

    Secondly, regarding the Digi network we faced a very bad signal. No missed calls or message has received until our customer informed to us they couldnot reacched us then we realised the problems.

    Need Digi rectification & clarification

    Reply
  23. Hi Digi,

    Urgent ! !!!!!!……………my phone is cannot call out for business ,I want to make the payment by credit card and activate back my mobile line, pls help to call me back for settle payment. I have call for many time to digi but is no respond .

    Reply
  24. I am writing on behalf of my wife. Her name: Yeo Chiew Liang. Her HP no: 012-239-7002. The problem: For the past few months, her bill is: RM14.46 For Aug, RM12.86 for Jul, RM13.92 for Jun, RM8.54 for May, RM10.65 for Apr, RM19.40 for Mar. However, she just received a bill for RM93.58 for Sep (to be paid by 12th Oct 2014). She has not made significant excessive use of the phone (SMS or to phone someone) in the recent one month! Thus something is wrong to have her phone bill to suddenly go up to RM93.58 compared to a total of RM79.83 in the 6months prior to Sep (= average of RM13.31 per mth ONLY!). Please re-check your records and confirm the accuracy of her recent bill for September (acct no. 1000004875241, Bill No; 1409000000013027249). And if you insist that the bill for RM93.58 is correct, please send me a detailed breakdown for the said amount. Please reply asap.

    Reply
  25. I TOP UP BY CIMBCLIKS ON 19/9/2014 RM10.00 BUT UNTILL NOW 25/09/2014 NOT RECEIVED ANY CREDIT TO MY PHONE.AND WHEN I TRY TO CALL DIGI CUSTOMER LINE NO BODY PICK UP THE CALL..AND I TRY TO CALL START ON 22/09/14 UNTILL NOW DIGI LINE STILL BUSY.WHAT GOIN ON WITH DIGI LINE..IS IT CALL UPGARED???SO BAD THE SERVICE..

    Reply
  26. SALAM yg islam….
    DiGi…kenape telan krdit ak…. ak bru je topup…… 2x kne potong….rm1… wt plan mcm ape…. mcm tipu pelanggan je….lau dah nk seminit lg kul 12mlm tu xpyah la potong rm1 dGi budyz…. dulu bg free…. skang kne cas la pulak cll free…. hadoi….. cll custmer srvis xnk angkat takut…. reply….chat ak woi….DiGi

    Reply
  27. Dear digi,
    Kindly please resume my phone line and i already settle down the payment by CIMB CLICKS as reference below,
    26-Sep-2014 23:31:41 PM
    Ref # 82785812 1110000095452 RM150.00

    26-Sep-2014 23:14:33 PM
    Ref # 82784597 1110000095452 RM160.00

    I want to know why my line is barred while my credit limit is RM500.00. and for your kind information im using DIGI line for past 10 years and this is my first time your customer service is very very bad.sorry to say this but its very bad.I keep on calling and key in for your customer service but its really a big disappointment for me.kindly please reply to me as soon as possible and resume my line first.

    Reply
  28. saya ingin bertanya sesuatu.kenapa duit dalam akaun nombor telefon saya selalu hilang.kemudian tadi baru saya isian semula dalam nombor telefon saya.secara tiba-tiba duit dalam akaun nombor telefon saya hilang….mohon kerjasama pihak digi tolong selesaikan……

    Reply
  29. I want to cancel super 10 subscription bcz 0.50 sen is being deducted from my account everyday. I want to stop it but there is no option to stop. There is only an option to change the plan. Plz guide me or cancel it by urself!

    Reply
  30. sy pelanggan Digi sejak 2010. Dlm tempoh 4 hari ini sy terpaksa melayari internet RM5 sehari tanpa kebenaran lagi. Sy ingin melayari pakej RM1 sehari saja tapi tidak dilayan oleh pihak digi. Jadinya selesai jam 2359 hrs hari ini, sy berharap penggunaan internet pakej RM1 dibenarkan.

    Reply
  31. apa masalah Digi skrg semalam sy reload beli internat blm masuk lg,kemonnn la aku bayar BA Digi apa masalah call C,servic pun x pandai angkat aku pelanggan ok reload sdh potong untuk internat tp x masuk jugk cibai btl…

    Reply
  32. Hi my question is about IDD free minutes, I called digi helpline they told me that if I use my country code +92 so its will be use but just now I make I call as they said but still deduct from my balance, now the digi helpline is not able to answer so plz tell us what we should do?

    Reply
  33. Hi I am trying to make a phone payment for my phone no. 012-2419355. I have called several time today but was unable to connect through. Kindly call me urgently as my deadline to pay is 3 Oct.

    Thank you.

    Maryline

    Reply
  34. saya baru top up rm5 digi,pkl 8mlm ni,tempoh sah hari ini juga tamat.mcmana bole jadi mcm tu?suda 3kali perkara mcm ni berulang,hari tu pada 27.09.2014,pkl 6.45 ptg,saya top up,hari tu juga tamat pkl 12mlm.saya suda call talian 0162211800,dia ckp tunggu selepas 4jam,tpi tiada juga,nak call lagi talian kamu,tdk dpt dah,sama juga hari ini.saya nak penjelasan dari digi…

    Reply
  35. hi,

    saya adalah pelanggan data plan digi baru dua bulan. tapi untuk saya hubungi customer service digi di taian hotline amat susah untuk bercakap dengan operator anda.Ini amat mengecewakan saya. saya ingin terminate talian digi ini kerana walaupun talian customer service telah siap penyelenggaraan tapi untuk dapat bercakap dengan operator amat susah

    Reply
  36. Firstly, I have received my latest bill but most of the calls cost is showing as 0.00. I have tried calling Digi for the past 1 week on many occasions but asked to call back as customer service is unable to take my call as they are all busy.

    I need to have the breakdown of the bill for me to make a claim for all my office related claims. I need someone from Digi to call me very urgently on this.

    Secondly, I am unable to make the payment for my supplementary lines as the account number has been changed and I am unable to access the new account numbers via Digi OCS.

    Thank you.
    Manogar Shanmygam

    Reply
  37. Unable to receive my post paid bill breakdown and supplementary new account numbers. Please can someone call from Digi call me back very urgently. I am a VIP customer of Digi for many years now and am really shocked that I am experiencing this problem now and totally unable to get a single customer service person on Digi helpline.
    Totally disappointed.

    Thank you.
    016-2597904

    Reply
  38. Hi, I can’t log in to ocs. The account no and password has been changed. Tried calling but can’t get through. I can’t pay my company bills . Please reply asap.
    Tq
    QCDMS Eraminda Consultants (M) Sdn Bhd

    Reply
  39. Is there no service in Seksyen 26, Shah Alam. I can’t make calls, receive calls, send sms. When I call, it says no calls allowed. I still have credit and reloaded before the expiry date thinking I have no more credit.

    Reply
  40. why i cannot use my mobile data ???
    i register for 1GB in a month for RM30… suddenly it stuck, and i got a message telling me that Digi will be performing system maintenance from 22 to 23 Sept.. unfortunately.. until today i cannot used it anymore…. i really dissapointed… i only used the 1/3 of the quota… do help me please…..

    Reply
  41. Saya ingin menukarkan talian digi saya ke telco tune talk.. Saya tidak berjaya mengekalkan no. lama. Menurut rekod ia tidak di daftarkan atas nama saya. Saya membeli sim digi ini di airport.

    Reply
  42. At about 9.30am (2 Oct. Thurs) I was shocked to receive an SMS at about 9.30 am saying: “your internet usage have reached RM 8.00 today enjoy free browsing from now till 11.59pm. For your information, I only made a very short call and 1 sms in Kluang, where I’m staying. Can you send my acc bill of this morning to me. Thanks

    Reply
  43. My internet was enough RM15 sign of support. 7 days of. . The problem now is that it has expired and automatically deducted my account RM15 .. because there are not urgent back to stop the service. What services can help me now also back RM15 to me. . . I did not use the network. . . Like digi station cheat our customers money. . .

    My internet was enough RM15 sign of support. 7 days of. . The problem now is that it has expired and automatically deducted my account RM15 .. because there are not urgent back to stop the service. What services can help me now also back RM15 to me. . . I did not use the network. . . Like digi station cheat our customers money. . .

    Reply
  44. I am a customer user of Digi for my company with phone no. 016- 2130841 & 016- 2130842, I applied this new Digi no with dealer ID: F0282-B0001 last 2 years, I booked a new Digi no. 016- 2626923 on 07/09/2012 but I’m not ever used it before and not receive any bill previously this 2 years, I remember I asked the dealer before if I not use the no. I have to pay or not? They tell me no need to pay if I not use it. But I just received a bill from Digi bill no.: 1409000000013753301 with statement date 16/09/2014 to said that we have outstanding amount RM 730.52, but in this 2 years I never receive any bill from Digi, how come can suddenly give the bill now to said that we still have a outstanding? Can you please looking forward to this issue and please waive it because the dealer do not give us a proper information. I call back to the dealer few days ago but the phone no. 03- 78018060 already not available to Digi, now is Astro.
    Waiting for your reply soonest.
    Thank you.

    Reply
    • I make the complaint above on 3rd October 2014, but until today im still not getting any response from your side, please looking forward for this matter, otherwise I will report to your management directly.

      Reply
    • Im make a complaint on 3rd October 2014 at 4.02pm, but i still not getting any response from your side, please looking forward for this matter urgently, otherwise I will report directly to your management. Thank you.

      Reply
  45. Dear digi customer services, very disappointed with digi customer call in services. The reason is very difficult want to get through the line. It seem like nobody answer the call at all.

    Reply
  46. can u do me a favor.how to do internet setting on hp Gt s3580 samsung corby 2.even i had try many time..i.m also tried it by ascessing *118# but it upset me.

    Reply
  47. please check my number 0163058625 no line since this morning….been calling your customer service so many times and no respond at all

    Reply
  48. masaalah digibroadband adalah tak boleh layar….bayaran bulan ok dan quotanya ok…….mengapa jadi bagitu. ….adakah perkhidmatan digi tak revelant lagi……..atau disebaliknya………..tolong beri penjelasan kerana saya telah pergi untuk mendapat nasihat berkenaan masaalah ini
    didua tiga tempat digi center diPenang…..jawapannya berlainan diantara satu sama lain……..salah satu nasihat saya supaya berhubung terus pada pihak tuan…

    Reply
  49. masaalah digibroadband adalah tak boleh layar….bayaran bulan ok dan quotanya ok…….mengapa jadi bagitu. ….adakah perkhidmatan digi tak revelant lagi……..atau disebaliknya………..tolong beri penjelasan kerana saya telah pergi untuk mendapat nasihat berkenaan masaalah ini
    didua tiga tempat digi center diPenang…..jawapannya berlainan diantara satu sama lain……..salah satu nasihat saya supaya berhubung terus pada pihak tuan…acc.no.110003646951

    Reply
  50. I have been calling your customer service since Friday(03/10/14) and was unable to get hold of one,its really frustrating. I have not been receiving my statements regularly inspite of requesting you to email my statement. I received my Sept. statement but not my Aug. statement. So please email me my Aug ’14 immediately, I even faxed this letter to 03-57210212 even your fax did not go through. Please send my statements regularly. TQ. My Mobile No: 019-2313277. I hope to receive your immediate response.

    Reply
  51. Dear DIGI,

    Same to me , I have tried calling DIGI’s customer’s service 016 – 2211800 on numerous times for the past 2 weeks. However, nobody seemed to answer my phone calls at all, keep waiting until line cut off. Digi service very bad.

    Reply
  52. Dear DiGI Customer care,
    I would like to find out , My sister DIGI ac suspended . If we want to activate can we make a online payment or need to visit digi centre.

    Thank you

    Reply
  53. Hi. Can you check my bill 0166057085, something is wrong on the amount. I have paid for Sept, is it captured in your system as there is new accounts number used instead of using the old ones.

    Reply
  54. hi.. saya sekarang guna internet mingguan dan mahu mengubah plan ke internet bulanan tetapi tidak boleh.. saya sudah rujuk kepada operator digi tetapi tetap tidak boleh.. harap maklum.

    Reply
    • saya ada melanggan internet daily RM3.00,tapi bila saya tidak mahu melanggan lagi,jawapannya servis unavailable selalu.maka saya guna *128*3*1*1# jawapan yang sama saja.service unavailable. Kenapa ?

      Reply
  55. No saya dah suami register atas name suami.. Kemarin 10 november 2014 bill kami hanya rm18++ dah Hari nie 12 november 2014 bill saya rm199++…
    Guna phone pun jarang sekali.. Kenapa bill melambung sampai mcm nie.. Cust service call tak dpt2,get them to call us pun sampai sekarang pun takde.. Tolong check lar.. Jgn sampai penguna beralih arah.. Our Telephone number 0166664971 & 0176663779..tq

    Reply
  56. To Whom It May Concern, Reaching your Call Centre Agents is impossible. Had tried 4 times but the AVS system will just said “Good Bye and please call again”. How many times do you want your customers to call again?
    I am writing on behalf of the above customer. I assisted to update her Prepaid account on 07 Oct 14 and an SMS message was received with the confirmation on successful which also read “Balance of RM24.56 and the next reload date Is 17 Oct 14. Why suddenly the balance become “0” yesterday morning without any warning and messages to inform the customer leaving her stranded and do not know the reasons the sudden suspension of services? Note: This is the third time it happen and might to make a report to the Authorities.
    An explanation from Digi on the matter is neccessary!

    Reply
  57. Please stop all the autodeduction immediately from my hp 0164307719.
    Account no.1000004178316
    There has been a deduction every month
    Even the Bayan Baru attend my complaint also cannot solve it
    It has been a long time, tried the hotline unable to get through
    The recorded ones are deduction of RM10/- for oct. from 32286
    RM9/- for sept. from 32286
    RM8/- for august
    Please cancel the autodeduction. Thank You

    Reply
  58. She update the prepaid no 3066737 on 07/oct 14 and a SMS from Digi notified the successful reload with the message “Your reload is successful and your balance is RM24.56 and the next reload is 17/oct 2014. Why all of a sudden the balance can become “0” on the 13/0ct 2014? She remember her balance on that morning was around RM19.00. An explanation from Digi is required.
    Might consider to lodge an official complaint with the relevant Authorities as this is the third time this happened.
    TQ
    Tham K Y

    Reply
  59. Kepada: Digi 0162211800
    Saya amat tidak puas atas perkhidmatan pelanggan pekerja digi .Pagi tadi pukul 10.30am saya panggil masuk pun kena tunggu setengah jam untuk buat laporan, selepas laporan saya digi pekerja bercakap dengan saya kena semak masa dalam 2 jam akan balas balik,saya pun sudah menunggu 2 kali ganda 2 jam……

    Reply
  60. Saye guna langganan internet mingguan nak tukar langganan bulanan tak boleh …macam mane nak batal langganan mingguan dan aktifkan langganan bulanan…yg sekarang internet digi yg saye langgan lembab nak mampos

    Reply
  61. Dear digi customer services, I’ve been calling your customer service so many times and no respond at all…sorry to say…I’m very disappointed with digi customer call services. The reason is very difficult want to get through the line. However, nobody seemed to answer my phone calls at all, i’m keep waiting until line cut off.

    Reply
  62. Hai..im a digi customer carrying 0174644600 hp number. Today 16 oct called up your customer service to check on billing . Half way the line was distruppted . However there is some technical issues i get to know from ur representative and i need to talk to technical side . After that i call again since line distruppted but the pass the line to technical side which i have waited more than 15 minutes but no one answer the call . I think digi already have enough cust and do not need loyal cust like me . Its a time to change for other providers i believe . U guys should have my number when i call . Why not return my call since j already half way communicated with ur cust service representative . Digi can send sms to call again and knows the phone distrupted during the conversation . The service really sucks . Feel regret to own digi line . Further whole family support digi line .

    Reply
  63. What is a T-pin number? As requested by DIGI cusutomer service when I was to talk to an officer and not a machine. I went into a new plan but faulty coz. cannot function as advised by the Digi centre. I have to wait until Monday before I can seek help. What is your helpline good at?????? Please give us a landed line number for urgent advice.

    Reply
  64. Dead digi,

    I have tried call digi customer service for many times but nobody answer my phone calls.please help me to stop daily RM3,i try to dial *128*3*1*1*1*1#, but it fell..please….

    Reply
  65. Saye guna internet mingguan dan sate nak batal nak langgan bulanan tapi tak boleh nak batal kan yg internet mingguan tlong bantu batalkan internet mingguan tsbt

    Reply
  66. Saya ada masalah utk menamatkan langganan mobile internet harian 150 mb rm 3. Saya tidak boleh menamatkannya. Jika saya tkn *128*3*1*1# awk pya service ckp maaf,pekhidmatan anda tidak ada buat masa ini. Sudah lebih sebulan saya hadapi masala ini. X kan stiap ari saya kne tpup lbih sbb tpup saya rm 3 kne tolak setiap hari. Baik saya amik sebulan terus. Tolong ambil tindakan.Terima kasih

    Reply
  67. poor services….

    please let me know my contract when will be expired?
    my phone 012 920 6983 under NJ Zenith Restaurant & Catering Sdn Bhd Account Number 2010004647821 and billing period 21 sept – 20 Oct 2014 bill i did’t received. this happen many many time.
    I have been calling your customer service and was unable to get hold of one,its really frustrating. I have not been receiving my statements regularly inspite of requesting you to email my statement. I received my Sept. statement but not my oct. statement. So please email me my oct ’14 immediately, Please send my statements regularly. I hope to receive your immediate response.
    And your side just know to bar our line without knowing your mistake. active line we must pay for RM50.00. Are your company looking for this penalty?????

    Reply
  68. SMS from Digi 36889 and 36289 didn’t returned for auto-rebate from my prepaid card. Why you do the SMS by yourself , than I have to paid the money since I never open the SMS totally.

    Reply
  69. Hi I had problem in update my corporate mobile lines (6 lines) for the past 2 months. I was told to send by fax at 03-57213088 on 2/10 & 14/2/14 and also email to [email protected] but was bounced back where it cannot be reached. Till now the statement dated 16/10/14 still no updating. Yesterday call the customer service and wish to speak to the 2nd level but it was just left ringing, ringing and waiting it was so annoyed. Can anybody help whats going on? and each time when the lines was barred I had to call the customer services to unbarred again. The nos are 016-2010678,016-2098989,016-2139500,016-2176277,016-2077153 & 016-2130987 Please revert asap

    Reply
  70. hi..digi.saya sudah berkali2 menghubungi digi customer service.operator bahagian khidmat sokongan asyik sibuk sahaja.langsung tidak menjawab panggilan.sejujurnya ada berapa orang sahaja pekerja anda di bahagian tersebut ya?tiada seorang pun yang boleh melayan pelanggan digi ke?kami hubungi anda kerana inginkan bantuan atas perkhidmatan anda.bukan sekadar hendak bermain2. saya ada melanggan plan internet anda iaitu rm7(250mb) untuk seminggu.pada 01nov 2014.rm7akan dipotong untuk servis 1minggu seterusnya fan psda masa itu kredit saya adalah rm6.45.sy tidak sempat mengisi semula kredit sy.secara automatik kredit telah dipotong.dan saya mendapat sms dari anda menyatakan plan tersebut trtgantung krn baki tdk mencukupi.dan meminta mengisi semula untuk meneruskan perkhidmatan tersebut.setelah sy mengisi semula rm15.kredit saya dipotong rm7.baki krdt rm7.jadi kemana krdit asal sy rm6 yang dipotong itu.bukankah sepatutnya pihak anda memotong rm1 shj.dari krdt yg baru diisi itu.kerana rm6 sdh dipotong sebelum ini.tolong ambil perhatian

    Reply
  71. hii..sy nk tny..sim digi sy da xboleh digunakan..ble nk msuk kn simcard lain dln fon sy..die mntak SIM ME LOCK..boleh xbg nmbo ny..nmbo digi 01126762471..tq

    Reply
  72. ‘DIGI No service available’ more than half an hours at Kuching area. What the problem? i tried to call digi customer service but can’t help. If digi upgrade the service why never inform or at least send sms to customer so that customer will notice about the problem. Very disappointed

    Reply
  73. I called customer service so many times. But no answer. Do you expect people always have time to go to digi center to make payment? We are now in high tech world but digi is now going backword. What’s happening? Due to this my line has been barred. Really unacceptable.

    Reply
  74. Mohon pihak digi untuk memberhentikan sms yg di terima dari no. 22220, 22882, 36668, 20000, 20001 dan 68833 oleh kerana ia memotong kredit yang saya isi dan dalam sekelip mata, kredit yang di isi RM10 hanya tinggal 0 sen.
    No hp prepaid yang saya gunakan ialah 010-9749916.
    Kerjasama dari pihak digi sangatlah diharagai.
    sekian, terima kasih.

    Reply
  75. I have been calling your customer service since Sunday (09/11/14) and was unable to get hold of one,its really frustrating. I Cant Use My internet ,why?
    RM48 HAS BEEN DEDUCTED FOR MONTHLY FRO MY ACCOUNT BUT WHY I STILL CAN USE ?

    Reply
  76. this morning already dudec rm 3 frm my ac n jz now, i already stop my daily internet service and y still duduc rm3 again…. wats going in digi. need fast respond… cant contac digi num 0163238285

    Reply
  77. Hi, boleh tolong semak kontrak kami, kami ingin tutup account dengan Digi dan ingin
    tukar ke redone!No tel ialah: 016-2603595,016-6618850,016-6718868 &
    017-6706899.

    Reply
  78. Hi,just want to know when I can use back my previous num on digi line.because I already report at digi centre at seremban to change my tunetalk line to digi prepaid..And already get mgs from tune talk as unsuccessful.
    Tune talk num:014-7251550

    Reply
  79. Dear DiGI Customer care,
    My DIGI ac suspended 0164590042 . If i want to activate can 1 make a payment at digi centre and activate back. please advice…urgent

    Reply
  80. My digi postpaid no is 016 6430602. Every month i am given a dgsmart RM30 rebate. But for d month 16/8 – 15/9 2014. I was not given d rebate. Why?. I tried calling your center. Always busy. Can u explain why no rebate?

    Reply
  81. Dear Sir/Madam
    I need to activate my new digi sim,i bought past 2 weeks ago.still not acivated.can you please explain how to activate?

    Reply
  82. Saya duduk d jb. Saya cari no tel digi taman molek jb melayu Internet. Yang terpapar Cuma alamat tempat, sedangkan no tel d biarkan kosong kenapa? Ada kah digi tak mau melayan panggilan pelangan dan mahu pelanggan datang sendiri ke centre, walaupun jauh dari tempat tinggal, dan melalui jalan sesak dan jam. D sini Saya mahu megatakan ketidak puas hati tentang perkhidmatan digi.saya duduk d bandar selesajaya d ting kat 18. Talian Internet d sana amat buruk sekali. Dan Talian panggilan pun amat lemah. Dulu digi kata sudah upgrede. Tapi mash macam dulu juga.

    Reply
  83. I called your digihelpline 5 times today, waited, hold and listened to all the if you want this, press this…….. to no avail. Your customer service can be this lousy!!!! OMG!
    Anyway, i called to ask for a discount for amount charged on data connection used.
    It was used unintentionally, not knowing how much it cost until the bill came.
    Thank you!

    Reply
  84. I have been calling to digi customer service for past 3 days and none of my calls been picked up…it juts keep saying that “our customer service is currently busy”.. could you give me any explanation for that…!!! Frustrated…!

    Reply
  85. I have subscribed/purchased to mobile internet monthly 28 this morning at molek centre Johor Bahru. But until now i can not use my internet service! My number is 0167203880

    Reply
  86. Hi, the account no. 1000032237971 statement for October 2014 have not receive until now yet so please forward to my email address, thank you.

    Reply
  87. dear DiGi customer care,
    For past a week, i still don’t get any activation for my phone setting. So i still can’t get online even I already topup….my number is 01131378336 and my phone detail is SonyXperia ZR C5502. I hope this problem will be settle down faster….So that i will be satisfied for using DiGi plan….
    thanks for your helps…

    Reply
  88. Dear sir.,I’m Sivakumaran Subramanian phone no:0122134364 would like to complain about digi service that is very ridiculous .I did not receive any bill since digi changed account no.why?before disconnect my line I didn’t receive any notice.why?last time I received notice but now not .why?Actually I found once my line disconnected I immediately contacted customer care for my new account no and total outstanding and ask for temporary unbar but it was refused on 22nd November at 7.07 pm and then I already made payment RM.160.00 through public bank online services. after made payment successful I called again at 7.36pm to inform and ask for reconnect my line but refused. I ask why? they said I have to wait for 2 days .why should I to wait 2days ? your company don’t have a proper system to check with payment reference no.Why?my payment reference no 063346.why can’t check with the no and reconnect the line immediately. your customers care said within 4 than 2 hours after I requested but nothing happened until I created this email. I am so frustrated and not happy with this kind of bad service. I stucked in a heavy rain in town when I tried to call I can’t. even emergency I can’t call.why sir please understand .please do something to overcome in future.if not you may lost a good customer . if still I will what’s app and put in Facebook to get quick solution.
    thank you with sad
    from .
    [email protected] 2.35am 23/11/2014.

    Reply
  89. The customer service line is useless, I been on the phone for few minutes for selection in order to speak to the consultant, end up it said all our consultants are busy, please call back later. I been calling for few days, I get really frustrated, wasting my time & money. Please do not mentioned that you have upgraded your service to serve us better. What a shame.

    Reply
  90. I registered a phoneline for my mum.
    the number is 0102299505.
    I also signed an autodebit with my credit card but now my mum line has stopped. Can u please check what happened and revert to me as my mum is without a line now

    Reply
  91. I’ve paid RM80.00 for the bill for 0163605632 dated on [email protected]:56:51 thru’ on line maybank 2u. Has your side receive the payment since I’ve received the sms notification to me to pay immediately and to avoid interrupted services.

    Reply
  92. cap aye la… tepon banyok kali… tunggu lama…last2 putus lagu tu jah.
    dok mesra pelangge. sssumbak la…..
    blajar la sikit dr maxis & selcom. please upgrade your customer services.

    Reply
  93. Digi!
    For info, 1/12/14, i bought RM100.00 for Digi internet & unsubscribed digi internet plan RM48.00 & it was my RM48.00 and now balance was RM44.00. While i checked my plan it was deducted for RM7.00 plan & I want plan for RM68.00 but it is not enough to subscribe. Really nonsense! When i checked with digi consultant, he said he will return the amount of RM48.00 within 24hrs and shut off the data plan. I can’t shut off my data plan I have to use my internet for my work wise also. However, nobody seemed to answer my phone calls at all, keep waiting until line cut off. Digi service very very bad! Please return my RM48.00 by TODAY! TQ.

    Reply
  94. Hi.can you check my phone system,phone number is 014-6123571, l can call out, but can not received call in,and can not send out sms. tq

    Reply
  95. Hello saya sudah topup rm30 utk internet kelmarin tetapi dari kelmarin sampai lah skrg ni internet saya x aktif n tadi lagi topup rm5 pastu tu kena potong lagi..telefon digi helpline pun tidak dapat

    Reply
  96. My handphone number 016-2302066

    I had changed my post paid line to prepaid on Oktober 2014 and paid all the balance required at Digi HQ at Alambandar Putrajajaya.

    I’m still receiving message asking to pay RM31.16 (1000004606358). This amount is for what? Please explain?

    Thank you.

    Reply
  97. I am not happy with your current promotion. I think DIGI is cheating all the customer. I went to few Digi centre in kl and selangor, Alll told me Sony M2 , Samsung Note 3 no stock. This promotion just out few days ago, if you dont have enough or you dont have any stock on hand, please dont such promotion. I think is suck. You are wasting my time DIGI,

    Reply
  98. I very hate Digi System service very poor in M’sia,made complaint so many times also no exchange and upgrade the system line service. My phone nos 012-3257252,why your billing department away block my phone line so many time because your management do not manage any department of DIGI. your dealer also no giving customer good explain and correct inform to us. i need the contact i sign with your dealer copy until now never get the copy, this case already six month ago also nothing answer to me.
    Don’t reply me from Email, better call my phone.
    Please as soon as possible to hear your reply.

    Addick Liang

    Reply
  99. Saya pengguna digi mobile no 0149506387,dan telah mengaktifkan friend and family tapi tidak boleh membuat panggilan ke salah satu no 0163866387 dan no tersebut tidak boleh membuat panggilan atau sms ke no saya,

    Reply
  100. I am very very frustrated with DIGI’s service. Each time I call DIGI customer service for any help, the customer service machines take me on a long frustrating wait and wait time wasting game, without giving any solution. Finally, it says,
    “All our customer service consultants are busy, please try again later”. What a disgusting service to a post -paid customer.
    Whenever I go the the DIGI centre or Dealer office in Seremban for help, they tell me that they cannot help and but ask me to try the infamous DIGI Customer Service again.
    Finally, I decided to change to Maxis and applied to them about a month ago, to transfer my two (2) prepaid office mobile phone lines.
    I got a message from the DIGI Customer Service , ” Sorry your application to port out was not successful, please contact customer service “, I tried to call customer service again a few times but again I get the same frustrating answer , as above.
    Again , I went back to the DIGI service centre and Dealer office in Seremban, and guess what was their advise …. ” please go back and call customer service, nothing is wrong with your account, we can’t help you”.
    Can someone in DIGI, please contact me as soon as possible and explain why I am not allowed to port out. My H/P no. is 016-2159355. Anymore delay will only force me to expose this issue in the media,as I just want to get out of DIGI.
    .

    Reply
  101. Hai, digi center,

    I’m uma ashwini here cn i know why my prepaid is finishing so fast.
    it is cutting 08.00 sen if i put 5.00 it finish so fast wht is the promble u all said that is 24 hours but this look like nt 24 hours. Wht cn i do nw

    Reply
  102. I apply data of internet and why it always deduct my account balance since i was not overuse the data given? Can give me a reason why it always like that? It already occurs more than one time already…….

    Reply
  103. Hye digi…can u do some coverage repair around borneo height, kuching sarawak… because it ia hard to get a good signal around here… only some place got great signal while others got low or even no signal at all…hope to see some change A.S.A.P…tq…

    Reply
  104. hi…I’m using customer’s service my number 0164474872.suddenly my mobile number suspended… pls connect.10q.

    Reply
  105. Kindly change my NEW address as per below –
    No. 8 JALAN PERMAI, TAMAN BROWN, GELUGOR 11700 PENANG.

    My Account No : 1000003561974
    Name : WU CHEE KONG
    Previous address : 14P JALAN DELIMA ISLAND GLADES 11700 GELUGOR PULAU PINANG
    Thank you

    Reply
  106. Digi customer service is the worst… useless. tried calling DIGI’s customer’s service numerosu times. no one seem to answer

    Reply
  107. I was applying my broadband 2 GB & my 1.5 GB tablet account to be consel in 14/12/14.I pay my last two bill the on 14/12/14.And I apply new broadband 65.Then I receive my new broadband in 17/12/14.I never use my old account anymore from 15/12/14.But I was surprise because this month I receive a bill from my old account.why there is still a bill I never use it anymore since my last payment? hope you can explain

    Reply
  108. saya memohon digi broadband 2 gb & Tablet 1.5 untuk tidak di aktivkan lagi pada 14,dec 2014 sebab saya apply baru digi broadband 65 pada 14,dec 2014.saya habis bayar bill nya pada 14,dec.2014 juga.dan sejak itu saya tidak perna memakai nya lagi sebab saya menungu sejah broadband baru aktiv.dan pada 17 dec saya suda terima pesanan dari store.tepi saya terkijut sebab ada lagi bill di account lama saya pada hal saya berhinti pakai suda.boleh jelaskan pada saya ka apa bill ini.terima kasih.

    Reply
  109. Greeting all,
    For the 1st i want to say sorry to you all about my complaint.. I have use this broadband number a long time ago.. My complaint is your internet service too slow.. Never seem you all doing upgrading.. Every location seem slow.. What is the problem? Maybe to many system Communication at malaysia.. Sometimes i getting mad with your service.. Please solve your matter..

    Reply
  110. Dear sir/Mdm,
    We have been using 15 company line in digi for past 4year’s but on 21/1/2015 our all the company line has been suspend which we can’t even received the call,we call to customer service and we received big shock answer that our 2payment by ceq has bouncing which 30/12/2014 and 12/1/2015 immediatily i refer to company statement at bank and i found the payment has release on 31/12/2014 an for 12/1/2015 it is ceq bouncing but its for only 3number,which i don’t understand why digi have to suspend all 15line? but the ceq bouncing is only 3line payment and the customer service reply the ceq is fraud but they suppose not to baring the other line infact the other 12line payment are good. I am very2 disapointed with the service infact they cannot prove it the ceq is fraud…….
    Later i went to digi service at klang i found the payment on 30/12/2014 has been made but digi billing center never update in fact on 21/1/2015 noon i made payment by online for payment ceq rejected but they still haven’t open the line. They said the ceq is fraud but can’t prove it very2 bad service applying by digi.

    Reply
  111. I accidentally delete my message from sim card it’s very important message’s.Have any solution for recover my receive message back to my sim card it’s urgent,can any support or help me to recover my message pleaseThank You..

    Reply
  112. On 9/1/15 I went to pay my bill & was told it was42.00.
    On 14/2/15 I went to pay my bill & was told that I owed 2 mths bill totalling 85.00.
    Just 5 weeks & it had become 2 mths.
    I cannot understand.Pls help.

    Reply
  113. Hii. I just call customer service cik Lia. Complaint about my termination line since 28.2.15. To date still not terminated yet. The indian guy who attending my last transaction on 28.2.15 at sunway piramid. Very dissapointed deal with digi. Taubat tak pakai lg. I’ve ask digi to transfer my fix line to my new house at the same area. Until 1 year no action taken and yet my bill is running… fuh i tak halalkan duit yg i bayar tu.. service very bad..

    Reply
  114. i am receive a massage from myscoobi.com and this massage charge is RM4 everyday ,i wanna stop this service my number is 01133564050 please emergency i am totally disturbe for this service

    Reply
  115. Dear sir do me a favour. My digi ocs password already exceeded fail. Pls reset my password. I try so many times its still can’t. Tis is my no. 0129178905

    Reply
  116. I have 2 things to ask.
    1. Digi hotline customer service seems like nobody answer the call. i am trying a call since 6.00pm to 11.00pm.
    Digi customer service helpline is verybad.
    2. I have done my payment for all march
    bill..all was clear up. However in the system there is shown that i have rm192.00 plus..still not bill yet..how can ..after 1 day i settle my bill ..there was shown that amount..seems i never make any call within 1 days..
    please help me to clear up..the amount..

    Reply
  117. Good morning customer care service,

    im andro licodan, i would like to ask you very kind support to kindly do check my digi prepaid number 01131698117, i cannot browse internet or having an internet activity, i have already done the neccessary trouble shooting by detaching the sim card and inserting to other phone unit model, and re-setting my apn settings but still i cannot do successful internet activity, kindly do sum up this concern into your relevant higher support group to further check this concern, hoping to hearing from you soon, my alternative contact number will be 01125617229. Thank you.

    Reply
  118. hello sir..
    Now I am at Saudia Arabia.I am facing few problem…
    1.My handphone cannot connect any where
    2.I am try to open CS also cannot open.The purpose to open is to know my account status.
    Thanks and please help me

    Reply
  119. I have send in my son’s I-phone 6 for service in Tawau retail store since 11.07.15. I have called them and understand that they have send out the phone on 13.07.15.

    I’m very disappointed that your company talk such a long time to service. I have called your hot line just now and she asked me to wait for their message.

    I was wonder how long still I have to wait ???????????

    Reply
  120. selepas tamat contrak pada 23/9/15 saya nak tamatkan talian saya ini digi buat bodoh saya melanggan talian sejak bertahun antar sms suroh bayar tiap2 hari ….. memang bodoh lah punya telco

    Reply
  121. I got GCLUB mssge started last Monday(9.11.15) till now..I called DIGI centre for 4 times but still no changes..yeah Igot the refund however, the ads still deduct my credit till the end my credit will rm0.00

    Reply
  122. my sim was not connect to network ready .I use the sim before 3months.The reason for I did not use the sim is my phone lost ready.now I buy new phone ready.But my sim no line come.

    Reply
  123. kenapa tak kuat lain internet saya ni apahal pulak korang bilang kelajuan tertingi ini pulak tak kuat jugak ..ada ka ini tipu muslihat kamu…. jawab soalan saya ni dengan jelas.harap bantu la saya terimakasih

    Reply
  124. kenapa tak kuat lain internet saya ni apahal pulak korang bilang kelajuan tertingi ini pulak tak kuat jugak ..ada ka ini tipu muslihat kamu…. jawab soalan saya ni dengan jelas.harap bantu la saya terimakasih.0109522561

    Reply
  125. Assalamualaikum,
    Sy baru guna digi x sampai sebulan tp kenapa nombor sy disekat?? I have calling digi customor servis many time but no one answering it.!! Please check, 0103854347 and reply to me.

    Reply
  126. pantau line digi belah bota dekat seminggu dah xde line .. bile cll digi ckp upgrid 4g tapi line 3g pon xde …..

    Reply
  127. saya guna internet package jual RM9 for 1.2 gb weekly .kelmarin baru potong sembilan ringgit. kenapa hari ini potong duit saya lagi?

    Reply

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